Payment Policy
No goods will be shipped until all payment has been cleared in our bank account.
Delivery Time
When you place an order with weatherdownunder.net.au, we provide and estimated shipping and delivery time based on the availability of your merchandise and the shipping option you choose. Shipping date estimates will appear in the order form.
Flat Rate & Per Item Shipping
Both shipping methods use "Fastway Couries" and are normally same day delivery within the Sydney area. weatherdownunder.net.au takes no responsibility for delays, lost, stolen and or damage goods while in transit with Fastway Couries. weatherdownunder.net.au may change without notice Fastway Couries pricing to come into line with any price increase Couriers Please may inform us of. You can specify your Courier for pickups in the "Shipping Comments Section" when purchasing from the weatherdownunder.net.au or use the "Pick Up From Shop" option to use your own Courier.
Pick Up From Shop
This option may be used when you the named party on the purchase order wish to pickup in person the ordered item from the weatherdownunder.net.au. This option may also be used if you wish to use your own Courier Service. Please indicate and state in the comments section the Courier Company you will be using when you place your order. Weather Down Under Pty Ltd takes no responsibility for lost, stolen and or damage goods while in transit with your preferred Courier Company.
Parcel Post
weatherdownunder.net.au takes no responsibility for delays, lost, stolen and or damage goods while in transit with Australian Post. weatherdownunder.net.au may change without notice Australian Post pricing to come into line with any price increase Australian Post may inform us of.
Express Post
weatherdownunder.net.au takes no responsibility for delays, lost, stolen and or damage goods while in transit with Australian Post. weatherdownunder.net.au may change without notice Australian Post pricing to come into line with any price increase Australian Post may inform us of.
Returns Policy
All products returned must include all components of the original delivery, including manuals, leads, plugs etc. Any product returned without the full compliment of parts that was originally supplied with your order may be returned to you at your charge.
The cost of returning goods to WDU is the responsibility of the customer, we advise that you use a company that will provide you insurance for the goods and also give you tracing information for your parcel.
WDU reserves the right not to accept any returned goods not meeting the above criteria.
If your product is found not to be defective WDU will charge the client for the return of the goods. WDU will not release the goods until payment is made.
Any goods outside warranty period retuned for service will incur charges based on our current workshop hourly rate.
IF our goods arrive to you in poor or damaged condition we suggest that you either refuse delivery or ensure that it is noted with the courier the damage incurred, if receiving goods damaged, after noting with courier please call WDU immediately and notify same. Claims must be lodged within 24 hours of receiving goods by telephone or email.
Software cannot be returned. If your CD is faulty on arrival notify WDU immediately.
